Order Cancellation

You can request cancellation before your order has been packed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

Refunds

A refund or replacement may be provided if:

• You received the wrong item.
• The product arrived damaged.
• The product was defective or leaking upon delivery.
• Your order was cancelled before dispatch and payment had already been made.

Refund requests are reviewed by our team before approval.

Approved refunds will be processed through the available payment method within [5–7 working days].

No Refund for Used Products

Due to hygiene and safety reasons, we cannot offer refunds for products that have already been opened or used.

Refunds will also not normally be provided because:

• You do not like the fragrance.
• You do not like the texture.
• The product does not suit your personal preference.
• You changed your mind after opening the product.
• You experienced an individual reaction despite the product being supplied correctly.

We strongly recommend checking the ingredients and performing a patch test before using skincare, haircare, lip care, or body care products.

For any return, refund, or cancellation request, please contact Nature’s Love Customer Support.